Frequently Asked Questions
DELIVERY & INSTALLATION

ACT   VIC   Delivery within 6-8 Weeks

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Please expect delivery and installation of your double glazing within 6 - 8 weeks
TwinGlaze® is manufactured at our glass processing facilities located in the ACT and Victoria to ensure total quality control and compliance with Australian Glazing Standard AS1288.
Double Glazing Savings
Dealing direct with the manufacturer means we can double glaze your existing windows and doors with the Highest Performance Double Glazing at industry best pricing.
Installation is carried out by our fully insured and accredited in house Technicians to ensure the integrity of your 10 Year Warranty.
(We do not outsource installations to subcontractors)
ACT  Manufacturing
VIC  Manufacturing

Installation & Confirming Your Order

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Step 1 - Confirm Your Order
Call 1300 766 743  to confirm your order via credit card or direct deposit into the Account details provided in your quotation.
(Please enter your quotation number for our reference when paying by direct deposit)
Step 2 - Production Check Measure
TwinGlaze® Technicians will visit to take precise production measurements of your double glazing and answer any of your installation questions upon confirmation of your order.
Step 3 - Delivery & Installation within 6-8 weeks
Most installations are completed within a day depending on the number of windows and doors you decide to double glaze.
TwinGlaze® is integrated into your existing window frames so there is no need to replace your flyscreens or window furnishings. Your windows and doors will continue to operate as usual.
Our complete service includes replacement of your existing glass with high performance double glazing plus a complimentary upgrade to your seals to transform your windows into High Performance Double Glazed Windows.
ACT & VIC
Offices and Manufacturing
Delivery within 6-8 weeks
Easy Installation

TwinGlaze® Complete Service Inclusions

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TwinGlaze® transform your existing windows into Energy Efficient Double Glazed Windows.
A complimentary upgrade to your window and door seals is included in our Complete Double Glazing Service to fully insulate and enhance the long term performance of your windows & doors.
Sliding Windows & Doors
Includes complimentary replacement of your seals and rollers with thermal & acoustic brush seals and easy glide rollers.
Awning and Hinged Windows & Doors
Includes complimentary replacement of your seals with thermal and acoustic compression seals to all hinged windows and doors.

TwinGlaze® for all existing Timber & Aluminium Windows & Doors

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TwinGlaze® can be installed into the following existing timber or aluminium windows:
All Sliding Windows and Doors
All Awning Windows
All Hinged Windows and Doors
All Fixed Windows

Please Note: Double Hung Windows (Vertical Sliding Windows) can not be double glazed.

TwinGlaze® will strengthen your existing windows

Your existing single pane of glass provides very little structural integrity to your current window frames. TwinGlaze® Double Glazing is bonded to your existing window frames to increase the total structural integrity of your existing aluminium windows.

Will TwinGlaze® affect my curtains, plantation shutters or flyscreens?

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TwinGlaze® Double Glazing is integrated into your existing window frames so there is no need to replace your flyscreens, security screens or window furnishings. Your windows and doors will continue to operate as usual.
Replacing your existing glass with genuine double glazing maintains the look and feel of your home and is neat and straight forward with most installation completed with a day.
TWINGLAZE COMPARED TO OTHER DOUBLE GLAZING

How does TwinGlaze® Differ to Full Frame Replacement?

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Until now, the only way you could enjoy all the benefits of double glazing was to go down the costly and invasive path of a full frame window replacement involving stripping your home of all windows including curtains and all woodwork.
Removing and throwing out perfectly fine windows did not make environmental or financial sense.
Research and Development commenced in 2015 to develop a system to allow any single glazed window to be transformed into a fully insulated double glazed window for homeowners to enjoy all the savings and benefits of Genuine Double Glazing without the hassle, mess or expense of a full frame window replacement.
TwinGlaze® maintains the look and feel of your home by replacing the glass in your existing window frames with Genuine High Performance Double Glazing.
Double glazing your existing windows makes TwinGlaze® Easy to Install and the Most Cost Effective Way to Double Glaze Your Home!

How does TwinGlaze® compare to uPVC (Plastic) Window Replacement?

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There is no need to replace your existing windows as you can now double glaze your existing windows with the highest performance double glazing at a fraction of the cost of plastic or aluminium window replacement.
Most window replacement companies install the minimum double glazing standard to their windows, which is why it is important to compare standard double glazing to TwinGlaze® Double Glazing.
Plastic or Aluminium Windows with standard double glazing have a general U-Value of about 2.7 to 4.0 while TwinGlaze® High Performance Double Glazing has a U-Value of 1.63.
TwinGlaze® install genuine high performance double glazing that includes 4mm Toughened Safety Glass, a insulated Argon Gas filled gap and 4mm Toughened Low.'E' Glass to achieve an Industry Best Energy Efficiency Rating of 1.63.
Transforming your existing windows into Energy Efficient Double Glazed Windows makes TwinGlaze® Easy to Install and more cost effective compared to full frame window replacement.
TwinGlaze® SPECIFICATION

TwinGlaze® Brochure and Downloads

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TwinGlaze® High Performance Double Glazing exceeds all industry standards with an overall thickness of 16mm comprising 4mm Toughened Safety Glass, Argon Gas Filled Gap and 4mm Toughened Safety Glass + Low E.
6.38mm Laminated Security Glass
12mm Argon Gas
4mm Toughened Safety Glass with Low 'E'
Exterior Glazing:
Thermal Gap:
Interior Glazing:
Downloads
Dealing direct with the manufacturer means you receive the highest performance double glazing at industry best pricing.

TwinGlaze® includes 4mm Toughened Safety Glass

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TwinGlaze® Double Glazing includes an exterior and interior pane of Toughened Safety Glass which is comprised of tempered glass that has a high impact resistence to provided enhanced security for your home.
Toughened glass, also known as tempered glass, is four to five times stronger than standard glass and will crumble uniformly into small fragments or pebbles, rather than splintering into dangerous shards if struck by an extremely hard impact.
The interior pane of Toughened glass has further enhanced thermal properties through the inclusion of a special Low 'E' Nano-Metallic Coating.

TwinGlaze® includes Argon Gas

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TwinGlaze® Double Glazing incorporates a Thermal Insulating Argon Gas gap between the two panes of glass to achieve maximum energy efficiency and thermal performance.
Dense, crystal clear, non-toxic argon gas is infused in between the two panes of glass in the insulated glass unit (IGU) to significantly enhance double glazing performance by an extra 10% when used in the place of common dehydrated air.
The Argon Air Cushion is hermetically sealed between the two glazing panes to enhance the lifelong thermal performance of your double glazing.

TwinGlaze® includes Low 'E' Solar Glass

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TwinGlaze® includes an interior pane of 4mm Toughened Safety Glass with Low 'E' to further enhance the year round energy efficiency and performance of your double glazing.
Low 'E' is a transparent nano-metallic coating that is infused onto the interior pane of toughened safety glass to further enhance the performance of your double glazing in Summer & Winter.
Low 'E' reflects harsh direct sunlight and UV away from your home in Summer while reflecting your indoor generated heat back into your home in Winter to deliver life long savings on heating & cooling bills.

TwinGlaze® Frosted and Obscure Glass Options

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TwinGlaze® privacy glass options are available for your bathroom, ensuite or other areas in your home where you need to obscure the vision through your window.
Privacy Glass options will be confirmed at Production Check Measure.

TwinGlaze® Tinted for Radiant Heat Reduction and Privacy

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TwinGlaze® Tinted is available where you want to maximise protection against direct sunlight (Radiant Heat) or slightly increase privacy by toning down the light from outside.
Radiant Heat from Solar Radiation causes Heat Gain within a home when harsh direct sunlight enters your home in Summer.
Standard Clear TwinGlaze® Double Glazing includes a transparent Low ‘E’ nano metallic coating infused onto the interior pane of 4mm Safety Glass to reduce radiant heat transfer into your home by reflecting 40% of solar radiation away from your home.
Tinted TwinGlaze® Double Glazing also includes a transparent Low ‘E’ nano metallic coating infused on the interior pane of 4mm Safety Glass to reduce radiant heat transfer into your home plus an exterior pane of Tinted Toughened Glass to block 58% of solar radiation from entering your home.
The measurement for the level of tinted glass obscurity is:
VLT (Visible Light Transmission) VLT measure the % of outside light entering the home.
The measurement for the level of Radiant Heat Protection is:
SHGC (Solar Heat Gain Coefficient) SHGC measures the % of solar radiation entering the home.

TwinGlaze® Clear
VLT: 80%        SHGC: 0.60
TwinGlaze® Clear allows 80% of outside light into the home and blocks 40% of Solar Radiation from Entering the Home.

TwinGlaze® Tinted
VLT: 49%        SHGC: 0.42
TwinGlaze® Tinted allows 49% of outside light into the home and blocks 58% of Solar Radiation from Entering the Home.

Tinted TwinGlaze® can be confirmed at Production Check Measure.

TwinGlaze® Colour Matching & Thermal Break

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TwinGlaze® Double Glazing is installed into your existing window frames via our Slim-Line aluminium insertion adapter.
The insertion adapter is colour matched to your existing window frame colour to fully integrate our high performance double glazing into your existing window.
The TwinGlaze® insertion adapter is colour matched to your existing window frames.
Thermal Break: TwinGlaze® high performance double glazing provides an effective thermal break to fully insulate against outside cold in winter and heat in summer with an impressive U-Value of 1.63.
Any minor loss in thermal break through the use of the Slim-Line Insertion Adapter is more than absorbed and compensated for by the High Energy Efficiency of the TwinGlaze® 1.63 U-Value High Performance Double Glazing.

TwinGlaze® 10 Year Warranty

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TwinGlaze® is manufactured at our glass processing facilities in Victoria and the ACT and is installed by our in house technicians to ensure total quality control and compliance with all Australian Standards.
TwinGlaze® Double Glazing, Installation and Workmanship is covered by our 10 Year warranty for your peace of mind.
Contact TwinGlaze® to replace any accidentally broken or damaged double glazing.
UNDERSTANDING DOUBLE GLAZING SPECIFICATIONS

U-Values and Temperature Control Explained

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U-Values measure the rate of transfer of heat (energy loss) through all glass and double glazing to help homeowners select the best performing glazing for their homes.
Double Glazing with the lowest U-Value achieves the greatest energy efficiency and reduction in heat loss from your home.
Single Pane Glass has a U-Value of 5.2 which translates to virtually no protection against heat loss while standard double glazing can range from U-Value 2.5 to 3.0 depending on the glass combination used by other manufacturers in their double glazing units.
TwinGlaze® Double Glazing boasts an impressive U-Value of 1.63 to deliver superior protection against heat loss in Winter & heat gain in Summer.

Direct Sunlight Protection & SHGC (Solar Heat Gain Coefficient)

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RADIANT HEAT (direct sunlight)
Solar Heat Transfer in a Double Glazing Unit is measured by the units Solar Heat Gain Coefficient (SHGC).
Radiant Heat is the heat generated by direct sunlight through a window system. TwinGlaze® Double Glazing has a SHGC of 0.60.
TwinGlaze® double glazing effectively addresses radiant heat transfer into your home by reflecting 40% of solar radiation away from your home to reduce glare and Solar Heat Gain. TwinGlaze® further boosts the thermal performance of your double glazing in colder days by reflecting the Infrared Heat you generate through your heating system back into your home in Winter.
What Is Visible Light Transmission ?
VLT is a measure of Visible Light that is transmitted through a material. TwinGlaze® has a VLT of 80 while standard single glazing has a VLT of 90.
This means that TwinGlaze® will allow 80% of Visible Light to enter the Home while standard single glazing allows up to 90%.

How TwinGlaze® protects against UV Radiation & Direct Sunlight

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TwinGlaze utilises Low E Coating which achieves a reduction in UV Radiation from entering the home as it reflects the radiant solar heat that is emitted by the sun.
Protecting your home from UV Radiation also prevents fading of floors and interior furnishings.
Will the TwinGlaze be more reflective than standard Glazing?
All Double Glazing creates a very slight mirroring effect due to the proximity of the two glass sheets compare to single glazing.
GENERAL QUESTIONS

What is the cost of TwinGlaze® Double Glazing?

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How does TwinGlaze® compare to the cost of Full Frame Replacement?
Double Glazing your existing windows with TwinGlaze® is generally 30% - 50% less than the cost of a full frame window replacement. TwinGlaze® install the highest performance double glazing at a fraction of the cost of full frame window replacement, while window replacement companies will generally install the minimum double glazing standard.
What is the typical cost of TwinGlaze® Double Glazing?
TwinGlaze® manufacture the highest performance double glazing at industry best pricing direct from the manufacturer. The quantity of individual double glazed units required to double glaze your existing windows along with your total Production Volume Discount will determine the final pricing of your double glazing.
Is TwinGlaze® Double Glazing priced by the square metre?
TwinGlaze® Double Glazing is not priced per square metre. A 2m x 2m window that requires 2 individual double glazed panels will be less expensive to double glaze than a 2m x 2m window requiring 6 individual panels.
Does TwinGlaze® price match?
TwinGlaze® will price match any like for like double glazing quote. TwinGlaze® delivers all the savings and benefits of the highest performance double glazing at a fraction of the cost of window replacement.

Can You Double Glaze the Windows in my 1980's Home?

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TwinGlaze® Double Glazing can be installed into any existing aluminium window.
Our In House Technicians can replace the glass in any existing window system in homes from 1970 to brand new homes where the builder chose to install single glazed windows.
The only time an existing window is unable to be double glazed is if the windows are severely deteriorated.

Can I Install TwinGlaze® in a Bushfire Area or Coastal Home?

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BAL Bushfire TwinGlaze®
BAL Bushfire TwinGlaze® utilises Toughened Safety Glass to achieve the maximum BAL 40 Glass Bushfire Level.
Increased Wind & Salt Resistant for Coastal Areas
The TwinGlaze® powder coated aluminium adapter provides added protection compared to single glazed glass and is salt resistant.
TwinGlaze®

Showrooms

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ACT Office and Showroom
33 Spongolite Street
BEARD  ACT 2620
9am-5pm Mon-Fri
VIC Office and Showroom
3 Beverage Drive
TULLAMARINE  VIC  3043
9am-5pm Mon-Fri
ACT  NSW Manufacturing & Showroom
VIC  Manufacturing & Showroom

Sustainability & The Environmentally

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TwinGlaze® is Better for the Environment

Fully insulating your home with Double Glazing will reduce you demand on traditional and renewable energy sources. You will significantly reduce your carbon footprint by substantially reducing your energy consumption in Summer & Winter.
Will you recycle my left-over glass?
Our complete service includes disposal and recycling of your existing glass.
The TwinGlaze® Double Glazing System also reduces carbon emissions by eliminating the need to manufacture new window frames. Further environmental benefits are acheived by reducing landfill through not having to dispose of your perfectly fine existing window frames.

Double Glazing Existing Windows since 2015

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TwinGlaze® is manufactured at our glass processing facilities in Victoria and the ACT and is installed by our in house technicians to ensure total quality control and compliance with all Australian Standards.
Enquires from homeowners seeking to double glaze their existing windows led TwinGlaze® to realise there was no smart and affordable double glazing solution other than a costly and aggressive full frame window replacement
Research and Development commenced in 2015 to develop a system to allow any single glazed window to be transformed into a fully insulated double glazed window for homeowners to enjoy all the savings and benefits of Genuine Double Glazing without the hassle and expense of a full frame window replacement.
OTHER QUESTIONS

I would like to learn more about double glazing my existing windows

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Call  1300 766 743  9am-5pm Mon-Fri or request an Online Quote to find out more.
Questions about your specific windows & doors
TwinGlaze® can replace the glass in your existing windows with Genuine High Performance Double Glazing.
Request an Online Quote to attach photos of your existing windows and doors and include any specific questions in relation to your windows in the online form.
Book a FREE Measure & Quote
Call 1300 766 743 or use the Booking & Enquiry Form to arrange a time for a TwinGlaze® Technician to visit and measure your windows.
1300 766 743
Mon-Fri 9am-5pm
Appointments take approximately 30 minutes depending on the number of windows and doors you are thinking of double glazing.
Our technician will forward your window sizes to our Estimations Department for quoting and we will email your TwinGlaze® Quote to your supplied email address within 24 hours.
Double Glazing Savings
Booking & Enquiry Form